Available Hours tab allows Sockeye users to update and make changes to employees and craft work schedules  to generate the total number of hours that can be scheduled within the team, manages day to day planned and unplanned work and assists with scheduling KPI's quickly and effectively.

The primary goal for the available hours tab is to capture the total hours at the craft and personal level in order to effectively assign the correct amount of work.

It is important to start with UPDATEING the Available Hours to generate the total number of hours that can be scheduled within the team.

USER GUIDES:

• Available Hours User Guide
  
  
• Quick Reference Guide
  
  

VIDEOS:

 Filters

OPTIONAL FEATURES:

• Available Resource 4 Week Outlook
• Hide Unavailable Resources
• Hourly Scheduling
• Resource Notes Filter
• Timings or Timing Patterns

TROUBLE SHOOTING:

• Resource is not reassigning to a specified team.
• Fields not updating during REFRESH - If a cell has been overwritten when clicking on the import will NOT OVERWRITE manual changes. If these changes are no longer required select the specific cell, delete details and click on the enter clear to clear out any details. This cell will now be automated when clicking on the refresh button..
  • Examples of cells being overwritten are:
    • VA
    • Vacation
    • 0
    • Training
    • Half
    • Sick
    • Holiday
    • OOO

TIPS AND TRICKS:

• Use D = Days, N = Nights, A = Afternoons, O = Overtime before (D12) or after (12N) the hours to identify what part of the day and employee is working.
• Abbreviate key reason codes such as:
  • VA = Vacation
  • TR = Training
  • SH = Stat Holiday
  • LT = Long Term
  • ST = Short Term

CONTACT SUPPORT:

Reach out to a Sockeye Representative
email: support@getsockeye.com 

The team at Sockeye continues to grow based on our customers requests. As we try to meet these requests we are updating documents with the latest date and revision for reference.