Sockeye Privacy Policy

Last Updated: [September 2, 2021]

Sockeye Technologies Inc. (“Sockeye”, “we”, and “us”) value and respect your privacy. Sockeye provides maintenance and upkeep scheduling services to our clients through our software-as-a-service platform (the “Sockeye SaaS Services”). We have prepared this privacy policy to explain the manner in which we collect, use and disclose personal information through the Sockeye SaaS Services, our website located at https://www.getsockeye.com/ (the “Website”), and otherwise interact with you (all together, the “Services”). 

In this Privacy Policy, “you” refers to any person who subscribes to or uses the Services, as well that person's employees, agents, and contractors.

A. COLLECTION AND USE OF PERSONAL INFORMATION

We may collect personal information when you:

1. Create an account. 
2. Use the Sockeye SaaS Services. 
3. Sign-up to receive marketing emails such as newsletters and blog posts.
4. Provide location information.
5. Apply for a job.
6. Contact us with a comment, question or complaint.
7. Visit the Website 

You do not have to register to visit or use our Website. However, if you choose to create an account in order to access the Sockeye SaaS Services, we require certain information: your first and last name, email address,  a password that you create, and your employer. We use this information to create and administer your account. We strongly recommend that you do not disclose your password to anyone. We will never ask you for your password in any unsolicited communication (such as letters, phone calls or email messages). If you become aware of any unauthorized access to or use of your account, you are required to notify us immediately.

2. Use the Sockeye SaaS Services. 

If you or your employer or elect to use the Sockeye SaaS Services, we will collect personal information about you – generally from your employer, your colleagues, or directly from you. This information can include: your first and last name, your email address, your employee number, your trade, your scheduled work hours, your assigned crew, your plant location and the hours you work. We use this information to provide the Services. 

If you sign-up to receive email marketing communications such as newsletters or blog posts, we collect your email address. You can unsubscribe at any time by clicking the “unsubscribe” link included at the bottom of each email. Alternatively, you can opt-out of receiving email marketing communications by contacting us at the contact information provided in the “Contact Us” section below. Please note that you may continue to receive transactional or account-related communications from us.

We may have access to certain information about your location, such as your country or address, when you provide it or via device information (such as an IP address). If you access our sites on your mobile device we may collect information about your device's precise location. You may need to provide your location information when you use the Services

If you apply for a job with us, you may provide us with certain personal information about yourself, such as information contained in a resume, cover letter, or similar employment-related materials. We use this information for the purpose of processing and responding to your application for 

When you contact us with a comment, question or complaint through [email, telephone, the contact us form on our Website], you may be asked for information that identifies you, such as [your name, address and a telephone number], along with additional information we need to help us promptly answer your question or respond to your comment. We may retain this information to assist you in the future and to improve our customer service and service offerings.

 We also collect certain technical and usage information when you use our Services such as the type of device, browser, and operating system you are using, your Internet service provider or mobile carrier, unique device identifier, IDFA or IDFV, MAC address, IP address, device and browser settings, the webpages and mobile apps you use, advertisements you see and interact with, and certain Website usage information. See our Cookies and Other Technical Information section for more information on how we may use these technologies to collect this information.

We do not sell, rent or disclose your personal information to third parties without your consent, except as described below or as required or permitted by applicable law.

Service Providers.

Your personal information may be transferred (or otherwise made available) to third parties that provide services on our behalf. We use service providers to provide services such as hosting the Website and providing advertising and marketing services. Our service providers are only provided with the information they need to perform their designated functions and are not authorized to use or disclose personal information for their own marketing or other purposes. Our service providers may be located in the U.S., Canada or other foreign jurisdictions. In the event personal information is transferred to the US or other foreign jurisdiction, it will be subject to the laws of that jurisdiction and may be disclosed to or accessed by the courts, law enforcement and governmental authorities in accordance with those laws. Our service providers are given the information they need to perform their designated functions, and are not authorized to use or disclose personal information for their own marketing or other purposes. 

Legal and Compliance. 

 We and our Canadian, US and other foreign service providers may disclose your personal information in response to a search warrant or other legally valid inquiry or order, or to another organization for the purposes of investigating a breach of an agreement or contravention of law or detecting, suppressing or preventing fraud, or as otherwise may be required or permitted by applicable Canadian, U.S. or other law or legal process, which may include lawful access by US or foreign courts, law enforcement or other government authorities. Your personal information may also be disclosed where necessary for the establishment, exercise or defence of legal claims and to investigate or prevent actual or suspected loss or harm to persons or property. 

Sale of Business. 

We may transfer any information we have about you as an asset in connection with a proposed or completed merger, acquisition or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of the Sockeye or as part of a corporate reorganization or other change in corporate control.

Where required or permitted. 

Where required or permitted by applicable law, we may share information for other reasons we disclose to you.

C. INFORMATION ABOUT OUR SERVICES

Visiting our Website. 

In general, you can visit our Website without telling us who you are or submitting any personal information. However, we collect the IP (Internet protocol) addresses of all visitors to our Website and other related information such as page requests, browser type, operating system and average time spent on our Website. We use this information to help us understand our Website activity and to monitor and improve our Website. 

Cookies. 

Our Website uses a technology called “cookies”. A cookie is a tiny element of data that our Website sends to a user's browser, which may then be stored on the user's hard drive so that we can recognize the user's computer or device when they return. You may set your browser to notify you when you receive a cookie or to not accept certain cookies. However, if you decide not to accept cookies from our Website, you may not be able to take advantage of all of the Website features. 

Website Analytics.

 We may use a third party such as Google Analytics to help us gather and analyze information about the areas visited on the Website (such as the pages most read, time spent, search terms and other engagement data) in order to evaluate and improve the user experience and the Website. For more information or to opt-out using the Google Analytics opt-out browser add-on, see “How Google uses data when you use our partners' sites or apps” and “Google Analytics and Privacy“.

Third Party Links: Our Website may contain links to other websites that Sockeye does not own or operate. We provide links to third party websites as a convenience to the user. These links are not intended as an endorsement of or referral to the linked websites. The linked websites have separate and independent privacy policies, notices and terms of use. We do not have any control over such websites, and therefore we have no responsibility or liability for the manner in which the organizations that operate such linked websites may collect, use or disclose, secure and otherwise treat personal information. We encourage you to read the privacy policy of every website you visit. 

SaaS Analytics. As with many software-as-a-service platforms, certain limited data is required for the Sockeye SaaS Services to function on your device or computer. We use analytics software to allow us to better understand the functionality of the Sockeye SaaS Services, improve our Services, and to tailor your experience. This software may record information such as how often you use the Sockeye SaaS Services, the events that occur within the Sockeye SaaS Services, aggregated usage, and performance data. We do not link the information we store within the analytics software to any personally identifiable information you submit within the mobile application.

D. SAFEGUARDS AND RETENTION

We have implemented reasonable administrative, technical and physical measures in an effort to safeguard the personal information in our custody and control against theft, loss and unauthorized access, use, modification and disclosure. We restrict access to personal information on a need-to-know basis to employees and authorized service providers who require access to fulfil their job requirements. 

We have record retention processes designed to retain personal information for no longer than necessary for the purposes set out herein or as otherwise required to meet legal or business requirements. 

E. YOUR CHOICES

Unsubscribe: As indicated above, if you have signed-up to receive our email communications, you can unsubscribe any time by clicking the “unsubscribe” link included at the bottom of the email. Alternatively, you can opt-out of receiving our marketing communications by contacting us at the contact information under “Contact Us” below. 

Managing cookies and other technologies. Cookies can either be persistent (i.e., they remain on your computer until you delete them) or temporary (i.e., they last only until you close your browser). Check your browser settings to learn how to delete cookies.

You may adjust your browser to reject cookies from us or from any other website. Controlling cookies via browser controls may not limit our use of other technologies. Please consult your browser's settings for more information. However, blocking cookies or similar technology might prevent you from accessing some of our content or Services.

Some of our sites may use Google Analytics to analyze traffic. You can find out more information about Google Analytics cookies here: https://developers.google.com/analytics/devguides/collection/analyticsjs/cosokie-usage. To opt-out of Google Analytics relating to your use of our Website, you can download and install the Browser Plugin available via this link: https://tools.google.com/dlpage/gaoptout?hl=en. 

F. ACCESS TO INFORMATION

Subject to limited exceptions under applicable law, you have the right to access, update and correct inaccuracies in your personal information in our custody and control. You may request access, updating and corrections of inaccuracies in your personal information in our custody or control by emailing or writing to us at the contact information set out below. We may request certain personal information for the purpose of verifying the identity of the individual seeking access to his or her personal information records.

G. UPDATES TO THE PRIVACY POLICY

We may update this privacy policy periodically to reflect changes to our privacy practices. We encourage you to periodically review this page to ensure you are familiar with those changes. We will indicate at the top of this privacy policy when it was most recently updated.

H. INTERNATIONAL TRANSFER

We operate internationally, and many of our computer systems are currently based in the United States, this means information we collect will be processed by us or our affiliates or service providers in the U.S. where data protection and privacy regulations may not offer the same level of protection as in other parts of the world, such as the European Union or Canada.

I. CONTACT US

If you have any questions or comments about this privacy policy or the way we or our service providers treat your personal information, or to request access to your personal information in our records, please contact us at: 

Ms. Christine Banham

250-216-0344

christine@getsockeye.com