--- title: Sockeye Trouble Shooting image: https://www.getsockeye.com/hubfs/Support%20tab%20/FAQ2.png --- [![Logo-1](https://www.getsockeye.com/hubfs/Logo-1.png "Logo-1")](https://www.getsockeye.com) ### ![Trouble-Shooting](https://www.getsockeye.com/hubfs/Trouble-Shooting.png)   ### Trouble Shooting **Login Issues ** --- [Unable to schedule work orders](https://www.getsockeye.com/hubfs/Not%20able%20to%20schedule,%20Trouble%20Shooting,%20Rev1.pdf)  [Unable to see % of Available Hours Used Details](https://www.getsockeye.com/hubfs/Not%20able%20to%20schedule,%20Trouble%20Shooting,%20Rev1.pdf)   **Available Resource Issues ** --- [Reassign team members to a different team](https://www.getsockeye.com/hubfs/Reassign%20Available%20Hours,%20Trouble%20Shooting,%20Rev1.pdf) [Duplicate error when setting up an employee](https://www.getsockeye.com/hubfs/Employee%20Setup%20Error,%20Trouble%20Shooting,%20Rev1.pdf)   *We at Sockeye are continuing to update these documents as we grow. Each document has the latest updated date and revision for your reference.* ### ![Contact](https://www.getsockeye.com/hubfs/Contact.png)Contact support Reach out to your Sockeye Representative  Phone: 1-833-303-3073      Email: [sockeyeadmin@getsockeye.com](mailto:christine@getsockeye.com)    ### Contact Sockeye Technologies Inc. 1727 Eglinton Avenue,  Nanaimo, BC V9X 1T8 Have a question? [Call us: 1-833-303-3073](tel:1-833-303-3073) Monday to Friday (except holidays) 9am - 5pm PST In Lower Mainland call [1-250-619-3149](tel:1-250-619-3149) ### Subscribe to our mailing list ### Share this page [![Share on Facebook](https://static.hubspot.com/final/img/common/icons/social/facebook-24x24.png)](http://www.facebook.com/share.php?u=https%3A%2F%2F441919.hs-sites.com%2Ftroubleshooting%3Futm_medium%3Dsocial%26utm_source%3Dfacebook) [![Share on LinkedIn](https://static.hubspot.com/final/img/common/icons/social/linkedin-24x24.png)](http://www.linkedin.com/shareArticle?mini=true&url=https%3A%2F%2F441919.hs-sites.com%2Ftroubleshooting%3Futm_medium%3Dsocial%26utm_source%3Dlinkedin) [![Share on Twitter](https://static.hubspot.com/final/img/common/icons/social/twitter-24x24.png)](https://twitter.com/intent/tweet?original_referer=https%3A%2F%2F441919.hs-sites.com%2Ftroubleshooting%3Futm_medium%3Dsocial%26utm_source%3Dtwitter&url=https%3A%2F%2F441919.hs-sites.com%2Ftroubleshooting%3Futm_medium%3Dsocial%26utm_source%3Dtwitter&source=tweetbutton&text=Sockeye%20Trouble%20Shooting) # Ready to learn more? ![](https://px.ads.linkedin.com/collect/?pid=1546233&fmt=gif)